REFUND AND EXCHANGE POLICY

At Odorium, we want you to be completely satisfied with your purchase. If you're not, we’re here to help! Please review our return and exchange guidelines below.

1. Satisfaction Guarantee: We accept returns or exchanges for any product you're not satisfied with.
2. Return/Exchange Window: You can request a return or exchange up to 10 days from the date of delivery.
3. Product Condition: For returns or exchanges, the product should have at least 90% of the contents remaining in the bottle.
4. Processing Time: All return or exchange requests will be processed within 3-5 working days.
5. Delivery Charges: Please note, delivery charges are non-refundable for returns or exchanges.
6. Exchange Delivery Charges: Customers will be responsible for the delivery charges on exchange orders.
7. Damaged or Incorrect Products: In case of damaged items, leakage, or if you received the wrong product, we will cover the delivery charges for returns or exchanges.

We hope this makes your shopping experience easier and more enjoyable. If you have any questions or concerns, feel free to contact us!